Aporte original por: julian tan

Texto:

My lock encountered the same issue but only today it can’t be open. I held e bottom of the handle (inside) and open it, voila.

Afterwhich I called e support and they mentioned that battery type is very important. Battery MUST be alkaline. After I change the battery, everything works perfectly.  I have been using this lock for 1 year plus.

Estatus:

open